Unscrewed: The Consumers Guide to Getting What You Paid For

What People Are
Saying About It

Burley’s “basic strategy of thinking like the company to get your problem fixed is ingenious. If consumers approached disputes his way, the caveat ‘buyer beware’ would surely be flipped on its head.”
[complete article]

They call it 'customer service,' so how come we end up feeling like cattle in a chute?
[complete article]

I fought with my phone company for almost a year over bogus long distance charges. After learning the Unscrewed Solution, I turned the whole situation around in less than a day.

Ellen Hunt - Spokane, WA

What amazes me is how effective and easy, the Unscrewed techniques really are. Why didn't someone else figure this out a long time ago? It would have saved us all a lot of grief.

A. J. Calder - Bangor, ME

I had our entire customer service team attend the Unscrewed seminar. It opened everyone's eyes to how we could better help our customers and be a more profitable company too.

Amanda Wren
VP Customer Relations
Trinity Medical Inc.

Thank you, thank you, thank you. You have restored my faith in the real power of the little people. Bless you too.

Christine Fisk - Lawrence, KS

We've all moaned about poor customer service for years. Ron finally figured out how we can fight back, and win... without shouting or beating our chests!

Charles Quick - Flagstaff, AZ

UNSCREWED - The Consumer's Guide to Getting What You Paid For

"I grew up believing that fairness is part of the American ethic. I learned that we are supposed to treat others the way we would like to be treated ourselves. Somewhere along the way, that ideal has gotten lost. All my life I knew I would someday make my living as a writer. It was only natural that my first book would deal with how the average person can find fairness in a world that has forgotten the meaning of the word."
- RB 2006

Along the way to becoming a writer and consumer activist, Ron Burley also worked as a television reporter, radio reporter, print journalist, technology columnist, disco disk-jockey, telemarketer, non-profit fundraiser, airport baggage handler, political mouthpiece and software developer.

In the 1991, he founded Broadcast Software International, a software company specializing in digital audio products for radio stations. The success of that project provided the opportunity to share his experiences and write full-time.

Much of his career as a broadcast reporter was spent covering consumer issues. Those experiences gave Ron the insight to create "The UNSCREWED Solution" and to begin sharing it with consumers across the country in his very popular seminar series. In 2002, the seminars were expanded to include "how-to" versions for companies interested in improving their abilities to service their own customers.

Ron lives in Eugene, Oregon. He has two children - Kai and Haven. His passion is flying and he often takes to the air in his vintage 1965 Cessna Skyhawk on research trips throughout the Pacific Northwest.

Get Unscrewed
at Home and Work

For Consumers:

For almost a decade, Ron Burley has presented his Unscrewed Seminars to audiences across the country. Thousands have benefited from his simple to follow approach to building consumer confidence and personal empowerment.

Let us show you how your organization can host an Unscrewed Seminar in your area. Not only will it be an excellent public service for your community, it can be a great fundraising opportunity as well.

Each fun and informative session can go for an evening or an afternoon and is guaranteed to give your members and supporters the tools they need to get what they paid for.

For more information on how your organization can host an Unscrewed Seminar, email us.

For Companies:

Even if you already have a great customer support team, an Unscrewed Seminar will make them even better.

Ron Burley comes equipped with years of real life examples to teach them:

Four things a customer service agent should never say.
Five easy steps to defusing even the most difficult customer service situations.
Six powerful and simple techniques to provide maximum customer satisfaction.

Half day and full day programs are hosted in our own training facility or at your location anywhere in North America, Europe or the Far East.

Please book early as dates do fill up quickly. For more information on booking an Unscrewed Seminar for your location, department or company, please email us.