Unscrewed: The Consumers Guide to Getting What You Paid For

What People Are
Saying About It

Burley’s “basic strategy of thinking like the company to get your problem fixed is ingenious. If consumers approached disputes his way, the caveat ‘buyer beware’ would surely be flipped on its head.”
[complete article]

They call it 'customer service,' so how come we end up feeling like cattle in a chute?
[complete article]

I fought with my phone company for almost a year over bogus long distance charges. After learning the Unscrewed Solution, I turned the whole situation around in less than a day.

Ellen Hunt - Spokane, WA

What amazes me is how effective and easy, the Unscrewed techniques really are. Why didn't someone else figure this out a long time ago? It would have saved us all a lot of grief.

A. J. Calder - Bangor, ME

I had our entire customer service team attend the Unscrewed seminar. It opened everyone's eyes to how we could better help our customers and be a more profitable company too.

Amanda Wren
VP Customer Relations
Trinity Medical Inc.

Thank you, thank you, thank you. You have restored my faith in the real power of the little people. Bless you too.

Christine Fisk - Lawrence, KS

We've all moaned about poor customer service for years. Ron finally figured out how we can fight back, and win... without shouting or beating our chests!

Charles Quick - Flagstaff, AZ

UNSCREWED - The Consumer's Guide to Getting What You Paid For

UNSCREWED Book Cover

Click here to read the Introduction.

In this powerful, easy-to-read and often humorous book, you will learn:

Why some companies don't treat you fairly, and what you can do about it.
How to entirely avoid the voicemail trap.
How to get even the worst customer service people to pay attention to you.
An easy five-step plan that will get you what you deserve.
And... how to keep from getting screwed in the first place.

"UNSCREWED: The Consumer's Guide To Getting What You Paid For" is a pull-no-punches guide to getting your way, and your money back, when dealing with businesses or the government.

Five easy-to-learn principles and a collection of simple techniques win satisfaction in virtually any business negotiation without the hassle of writing letters, arguing, screaming, making threats, or going to court.

Sixteen true stories demonstrate the techniques in action. Often accomplished in an afternoon—sometimes in just minutes—the Unscrewed solution offers readers the right words, manner, and message to get service and satisfaction hassle-free.

Consumer Advocate & Author
Ron Burley

You can hear what UNSCREWED author Ron Burley has to say about his book, the sorry state of customer relations, and what you can do about it. Just click an icon below to listen or watch.

Click here for info on how to book an interview for your station or publication.

Get Unscrewed
at Home and Work

For Consumers:

For almost a decade, Ron Burley has presented his Unscrewed Seminars to audiences across the country. Thousands have benefited from his simple to follow approach to building consumer confidence and personal empowerment.

Let us show you how your organization can host an Unscrewed Seminar in your area. Not only will it be an excellent public service for your community, it can be a great fundraising opportunity as well.

Each fun and informative session can go for an afternoon or an evening, and is guaranteed to give your members and supporters the tools they need to get what they paid for.

For more information on how your organization can host an Unscrewed Seminar, email us.

For Companies:

Even if you already have a great customer support team, an Unscrewed Seminar will make them even better.

Ron Burley comes equipped with years of real life examples to teach them:

Four things a customer service agent should never say.
Five easy steps to defusing even the most difficult customer service situations.
Six powerful and simple techniques to provide maximum customer satisfaction.

Half day and full day programs are hosted in our own training facility or at your location anywhere in North America, Europe or the Far East.

Please book early as dates do fill up quickly. For more information on booking an Unscrewed Seminar for your location, department or company, please email us.